Shipping
We pride ourselves on our delivery service and aim to despatch all
orders on the working day after they are received by us for stock items
and 5 -10 working days for manufactured items.
Please ensure that your shipping address details are correct, as they are used exactly as inputted by yourself when submitting your order. We are not responsible for orders with incorrect or missing information should they not reach you.
You have a choice of Shipping Methods, and the following delivery times can be used as a guideline and will depend on stock availability.
UK Standard Recorded Delivery: This will be despatched with recorded delivery via Standard 1st class UK Mail. We would advise that packages usually sent by this method are received within 1-5 working days from despatch .
Parcel courier overnight: This method is fully secure and we can track and trace the order for you. Orders placed by this method should reach you on the following working day, though there may be delays. We will endeavour to ensure that goods leave our warehouse on the day the order is received, providing the item is in stock or on the same day the goods reach us from our suppliers. Please note that goods despatched on a Friday will normally be delivered the following Monday. Orders sent via this method will require a signature upon receipt.
Parcel courier 3 day service: This method is fully secure and we can track and trace the order for you. Orders placed by this method should reach you
in 3 working days, though there may be delays. We will endeavour to ensure that goods leave our warehouse on the day the order is received, providing the item is in stock or on the same day the goods reach us from our suppliers. Orders sent via this method will require a signature upon receipt.
Standard Airmail: Please ask for a quotation prior to ordering.We cannot be held responsible for any import taxes or duties levied by authorities in the destination country. If you have any queries as regards duty on imports we suggest you contact your local customs office.
The price of the Goods does not include delivery unless notified to the contrary.
Our delivery service ensures that orders to most mainland areas of the UK will be delivered within three working days after the despatch date (or Overnight on request).
Please Note: deliveries are made Monday to Friday, excludes Bank Holidays and a signature will be required.
Currently we are offering free shipping, on orders to be delivered within the UK, where the value of the goods ordered equals or exceeds £250.00.
Delivery to mainland UK addresses will be quoted at the checkout where you can choose the service you require. Remote areas such as: Scottish Highlands, Isle of Man, N Ireland, Isles of Scilly & Isle of Wight incur a delivery surcharge and you will be notified of the charge before your order is processed. Please allow extra time for delivery.
We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the carrier or Royal Mail.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17½% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. If you are not entirely happy with your purchase, please return in new and unused condition with your receipt within 7 days. We will either exchange the item immediately or provide you with a full refund.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8974 1271 (International +44 (0)20 8974 1271) or fax us on +44 (0)20 8974 1957 or write to us at Canvas Works, Cox Lane, Chessington, Surrey. KT9 1SG. United Kingdom.
Privacy Policy The Protective Textile Co Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns
Change or cancel an order
If you wish to change or cancel an order contact our Customer Service team
on 020 8974 1271 any time between 8am and 5pm, 5 days a week, Monday to Friday.
Please have the order number and date the order was placed to hand.
Track your order
To check your order status, just click on the
Your orders link at the top of the page, sign in and then
View orders.
- Order received means your order hasn't been processed yet.
- Order processing means your order could be at any point between the warehouse receiving it and despatching your goods.
- Despatched means your order has left our
warehouse. You'll receive an email confirming despatch. Depending on
our chosen carrier, you may receive a separate email from us that will
detail how to track your order when it has left the warehouse.
- Cancelled means your order has been cancelled either by you or us.
If you find that your order has only been partially delivered, this may
be because other items are being despatched from a different location.
However, if your order is obviously incomplete, over-delivered or
damaged, or if you wish to change or cancel your order, please email us or telephone 020 8974 1271 any time between 8am and 5pm, 5 days a week, Monday to Friday.
To find out more information on your past orders, please log in to you account.
Returns procedure
- Unless the goods are faulty all costs incurred are the responsility of the customer.
- Returns can be accepted via Royal Mail but we stress that proof of posting and insurance are recommended.
- We can arrange a courier to pickup the items and the cost deducted from the refund, if applicable.
We hope you will be pleased with your purchase. Should you wish to
return anything bought from us, we will be happy to refund or exchange
a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original,
undamaged packaging.* Please see below for exceptions to this policy.
If the product returned is not in fully resaleable condition or the
packaging is damaged, we reserve the right to refuse a refund on the
item, or deduct up to 50% of the original selling price from the refund
amount. This does not affect your statutory rights.
Products we are unable to refund or exchange
We are unable to offer a refund or exchange on
personalised, made to measure, made to order or cut to order items.
Delivery charges
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.
Unwanted purchases of large items
Where large products are returned as unwanted, we reserve the right to make a
charge of upto £50 to cover the collection cost.
*None of the above conditions affect your statutory rights when goods
are faulty, or not as described. For your rights of cancellation under
the Consumer Protection Distance Selling Regulations please see our
Terms & Conditions.
